Tasks

Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents

Screening questions

Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Are you currently a student?
Do you have experience working in this field?
Do you have the equipment you need to work from home (like internet and a workspace)?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Provides awareness training to employees to create a welcoming work environment for youth

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week