Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 2 years to less than 3 years
or equivalent experience
Work setting
Oil and gas industry
Tasks
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Receive and log complaints
Explain procedures, risks and benefits to clients
Consult with clients after sale to provide ongoing support
Troubleshoot and resolve technical problems
Send invoices
Obtain and process information required to provide customer service
Monitor quality and production levels
Ensure accuracy of financial transactions
Contact clients and suppliers to resolve problems
Conduct research to expand knowledge of the field
Co-ordinate activities with other work units or departments
Calculate billing charges
Confer with clients to identify requirements
Conduct sales transactions through Internet-based electronic commerce
Document and prepare invoices and work orders
Answer enquiries and resolve problems or discrepancies concerning customers' accounts
Review budgets and financial reports for specific projects
Prepare reports and statistics related to areas of responsibility
Manage feed inventory activities
Investigate complaints and claims
Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
